Request Support

Get expert help with the new web-based EyeSpy 20/20 system

NEW: EyeSpy 20/20 is now web-based at EyeSpy2020.com - no installation required!

How Can We Help You?

Choose the type of support you need and we'll connect you with the right specialist

Technical Support

Web-based system issues, browser compatibility, connection problems, and account access

Browser Issues System Access Connection

Training Request

Schedule training sessions, request materials, or get help with specific procedures

Webinars Custom Training Materials

Implementation Support

Getting started with web-based EyeSpy 20/20, account setup, and district management

Account Setup District Mgmt Getting Started

General Inquiry

Questions about features, pricing, partnerships, or other general information

Information Partnerships Questions

Submit Support Request

Fill out the form and our team will respond within 24 hours during business days.

Other Ways to Reach Us

Phone Support

888-698-7202

Mon-Fri, 8 AM - 6 PM MST

Email Support

support@visionquest2020.org

24/7 - We'll respond within 24 hours

Video Support

Screen sharing sessions available

By appointment

First Name

Last Name

Email Address

Phone Number (Optional)

School/Organization

Type of Support

Priority Level

Subject

Detailed Description

Steps to Reproduce Issue (if applicable)

I authorize VisionQuest 20/20 to access my system remotely for troubleshooting (if needed)

Response Times

What to expect when you submit a support request

Critical Issues

Within 2 hours

System completely down, screening cannot be performed

High Priority

Within 4 hours

System problems affecting screening quality or reliability

Medium Priority

Within 24 hours

Non-urgent technical issues, training requests

Low Priority

Within 48 hours

General questions, information requests, feature suggestions

Common Questions

Quick answers to frequently asked questions

How do I reset my EyeSpy password?

From EyeSpy2020.com, press the green 'Login to my school account' button and then press the yellow 'Forgot password' button. Enter your email address, press 'Submit' and then follow the instructions provided in the email.

What are the minimum system requirements?

Any device that has internet connectivity and a web browser can be used to access EyeSpy2020.com We recommend the Google Chrome browser and device screens that measure 10 or more inches diagonally.

Can I get on-site training?

Yes! We offer free on-site training for schools and districts. Contact us to schedule a visit from our training team. Remember, all video training is built in to the system and available 24/7. In addition, we also offer remote training sessions if preferrable.

How often should I calibrate the system?

The system will inform you when screen size calibration is required. Typically the system will require calibration prior to first use and if the display size or resolution has changed.